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Help & FAQs

Frequently Asked Questions

FAQs

Ordering

How do I place an order?

Simply select the desired items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

You can order by phone or whats app us. We accept manual orders too.

Can I cancel my order?

We completely get it, we change our minds too! You can Contact us or email orders@bstorekw.com for cancellation. Once your order is shipped orders cannot be cancelled

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours.

if your prefer You can also chat with us or whatsapp us at +965 99830048

Is it safe to shop on your website ?

We prioritize the security of your personal and payment information. Our website employs encrypted and up-to-date protocols to ensure a secure shopping experience.

How do i track my order ?

You can track the status of your order by visiting your order page.

Where is my package Local Delivery (Kuwait) ?

Delivery Courier will contact all customers and delivery them accordingly. Courier will attempt to call and ring your doorstep

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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